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FAQs

Please read our FAQs page to find out more.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

You will receive an email that contains tracking information once your item(s) have been shipped. Once shipped out, most domestic orders take anywhere from 3 to 8 business days to arrive depending on the carrier used and the efficiency of the carrier. If you utilize our express shipping, you will receive the order in 2 days. However, sometimes backorders do occur which can delay the process. Our goal is always to ship it out to you as soon as possible.

DO YOU OFFER REFUNDS?
  1. Products can be returned for a refund no later than 30 days after purchase.
  2. Products returned after 30 days are eligible for a store credit for the value it was purchased. Products returned and refunds are subject to a 10% restocking fee.
  3. Customers must bear the cost of shipping returned products.
  4. Shipping and handling cannot be refunded for returned goods.
  5. Product must not be opened or a refund may not be issued.
DO YOU OFFER CUSTOMIZATION FOR YOUR ITEMS?

Unfortunately, no. All of our items are pre-printed and cannot be customized.

DO YOU SHIP INTERNATIONALLY?
  • Yes we do! We currently ship to Canada, UK and Australia.
  • Enter your International address and the carrier rates will pull up.
  • Unfortunately there isn't much we can do about the high cost of international shipping. We're working on this as a small business!
HOW DO I BECOME A WHOLESALER OF DUNCAN & STONE?

Email us at support@duncanandstone.com -or- check out the wholesale information on our website here.

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Overall rating: 4.9895015 / 5 from 381 reviews.

AI Generated Review Summary

The Legacy Journal is praised for its creative gift idea, excellent quality, and suitability as a keepsake for parents and grandparents. Customers appreciate its fast shipping and its role as a meaningful Christmas present and Mother's Day gift. The journal provides a guided yet personal way to share life stories, making it a cherished heirloom.

Summary topics

  • Creative Gift Idea: 5%
  • Excellent Gift: 31%
  • Great Product Quality: 12%
  • Fast Shipping: 11%

Review topics: [].

Review highlights

  • "Item arrived so quickly and was of such great quality."Erica J.
  • "A beautiful gift I will cherish working though with my grandmother"Elizabeth G.
  • "Great item! A perfect gift for any parent..."Emdarling11 K.

Reviews

"Perfect grandfather gift, book is stunning!"

Rachel (5/5)

"Very nice"

Shaunna (5/5)

Love!

"My mom loved it!"

Daley B. (5/5)

Very nice

"Very nice"

Shaunna M. (5/5)

Love these books!

"Gorgeous books, absolutely amazing quality and wonderful customer service! It was becoming clear that our original package wasn’t going to make it by Christmas and the team at Duncan & Stone made sure that it happened. Will absolutely be shopping here again for future items!"

Taylor (5/5)

"Purchased the legacy journal and family recipe book for my mother, who turned 78 this year. Mama said they are beautiful!"

Jodi (5/5)

Purchased the legacy journal and

"Purchased the legacy journal and family recipe book for my mother, who turned 78 this year. Mama said they are beautiful!"

Jodi D. (5/5)

my mum started crying -

"my mum started crying - my mum has already lost her parents, and my dad is about to lose his mum so the last couple of months have been rough. i gave this to her the minute it came in as an early mother’s day gift with the idea she could return it to me on my birthday in late June. she loved it, and it feels like with her personal touch it will be very special."

Jessica C. (5/5)

absolutely lovely. 2nd purchase, one

"absolutely lovely. 2nd purchase, one for my mom & one for my dad!"

Jessica C. (5/5)

Perfect!

"I am so pleased with the quality of the journal, the well thought out questions inside, and the overall product. Not my first book from you and definitely will not be my last!"

Kerry H. (5/5)

Q&A