FREE SHIPPING ON ORDERS OVER $50!

FAQ

 Does Duncan & Stone offer Free Shipping?

  • Yes! We do offer free shipping on all orders over $50. We also occasionally offer free shipping during the holidays, so be on the lookout for that!

How long does it take to ship an order?

  • We process and ship orders within 1 - 2 days. Our goal is to deliver your order as quickly, affordably and safely as possible.

    Is it safe to enter my credit card information on your site?

    • All of your information is protected by SSL, meaning that your information is encrypted and can't be stolen when it's sent across the internet. It's the same type of encryption used by banks. We work with one of the leading global payment providers – PayPal. PayPal is Level 1 PCI certified (the highest level attainable), and uses the most up-to-date SSL and encryption security techniques to ensure all payments flowing through their platform are protected.

    How do I enter a discount code?

    • You can enter your discount code in the "Discount Code" section located on the purchase page.

    Who do I contact if I have a question?

    • Reach out to Garrett directly at garrett@duncanandstone.com.

    Do you ship worldwide?

    • We currently only ship within the United States. Please email us at garrett@duncanandstone.com for specific prices and questions. We can discuss potential shipping options to other countries.

    How long will it take to receive my order?

    • You will receive an email that contains tracking information once your item(s) have been shipped. Once shipped out, most domestic orders take anywhere from 3 to 5 business days to arrive depending on the carrier used and the efficiency of the carrier. However, sometimes backorders do occur which can delay the process. Our goal is always to ship it out to you as soon as possible.

    Do you offer refunds?

    1. Products can be returned for a refund no later than 30 days after purchase.
    2. Products returned after 30 days are eligible for a store credit for the value it was purchased. Products returned and refunds are subject to a 10% restocking fee.
    3. Customers must bear the cost of shipping returned products.
    4. Shipping and handling cannot be refunded for returned goods.
    5. Product must not be opened or a refund may not be issued.

    How do I become a wholesaler?

     

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