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FAQs

Please read our FAQs page to find out more.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

You will receive an email that contains tracking information once your item(s) have been shipped. Once shipped out, most domestic orders take anywhere from 3 to 8 business days to arrive depending on the carrier used and the efficiency of the carrier. If you utilize our express shipping, you will receive the order in 2 days. However, sometimes backorders do occur which can delay the process. Our goal is always to ship it out to you as soon as possible.

DO YOU OFFER REFUNDS?
  1. Products can be returned for a refund no later than 30 days after purchase.
  2. Products returned after 30 days are eligible for a store credit for the value it was purchased. Products returned and refunds are subject to a 10% restocking fee.
  3. Customers must bear the cost of shipping returned products.
  4. Shipping and handling cannot be refunded for returned goods.
  5. Product must not be opened or a refund may not be issued.
DO YOU OFFER CUSTOMIZATION FOR YOUR ITEMS?

Unfortunately, no. All of our items are pre-printed and cannot be customized.

DO YOU SHIP INTERNATIONALLY?
  • Yes we do! We currently ship to Canada, UK and Australia.
  • Enter your International address and the carrier rates will pull up.
  • Unfortunately there isn't much we can do about the high cost of international shipping. We're working on this as a small business!
HOW DO I BECOME A WHOLESALER OF DUNCAN & STONE?

Email us at support@duncanandstone.com -or- check out the wholesale information on our website here.

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Overall rating: 5.0 / 5 from 78 reviews.

AI Generated Review Summary

The Engagement Journal is highly regarded as a perfect gift for newly engaged couples, praised for its quality and fast shipping. Customers appreciate its ability to capture special moments during this significant life event.

Summary topics

  • Gift Appropriateness: 22%
  • Shipping Speed: 10%
  • Product Quality: 24%

Review topics: [].

Review highlights

  • "Item shipped very quickly and was packaged..."Tacomaco15 H.
  • "Item shipped very quickly and was packaged really nicely."Tacomaco15 H.
  • "Great item, very nice quality"Michelle S.

Reviews

It was a Valentines Day

"It was a Valentines Day gift for my daughter and soon to be son in law whom just recently got engaged. They both love the idea of communication. They shared a glass of wine and already started talking about some the communication topics and laughed and laughed. Plus they are going to journal their wedding planning along the way inside it as well. Thank you for such an awesome tool to start their new journey together."

Morgen S. (5/5)

Item shipped very quickly and was packaged...

"Item shipped very quickly and was packaged really nicely. Additionally, the item is obviously very nice quality and is very well made."

Tacomaco15 H. (5/5)

Item shipped very quickly and was packaged...

"Item shipped very quickly and was packaged really nicely. Additionally, the item is obviously very nice quality and is very well made."

Tacomaco15 H. (5/5)

Engagement Journal

"Engagement Journal"

Angela G. (5/5)

Love these! Giving one as a gift to a newl...

"Love these! Giving one as a gift to a newly engaged family member and keeping the other as a keepsake!"

Highnicolie D. (5/5)

Love these! Giving one as a gift to a newl...

"Love these! Giving one as a gift to a newly engaged family member and keeping the other as a keepsake!"

Highnicolie D. (5/5)

Perfect for my daughter, she loves it

"Perfect for my daughter, she loves it"

Janet K. (5/5)

Perfect for my daughter, she loves it

"Perfect for my daughter, she loves it"

Janet K. (5/5)

This review has no content.

"This review has no content."

Adri H. (5/5)

This review has no content.

"This review has no content."

Adri H. (5/5)

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