Privacy Policy

At Duncan & Stone, we care deeply about privacy. We believe in transparency, and we’re committed to being upfront about our privacy practices, including how we treat your personal information. This policy explains our privacy practices for duncanandstone.com ("Site"), and all other services provided by Duncan & Stone Paper Co. (collectively, "Duncan & Stone"). 

This Privacy Policy describes how www.duncanandstone.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at support@duncanandstone.com or by mail using the details provided below:

Duncan & Stone Paper Co., 3942 W. Edgewater Dr. Fayetteville AR 72704, United States

 

INFORMATION COLLECTED
We collect personal information when you register with the Site and when you use any of our products or services. Personal information is any information about you that is personally identifiable, such as your name, address, email address or phone number, and any other information that is not otherwise publicly available.
In addition, if you send email invitations to friends and family and invite them to participate in Duncan & Stone, those email addresses are personal information.
If you order products or pay for services, we will need your shipping address, billing name and address, as well as your credit card number and expiration date.
Duncan & Stone may receive or obtain information (for example, an email address or IP address) about a person who is not yet a registered Duncan & Stone member (a “non-member”) in connection with certain D&S features, such as when a non-member chooses to subscribe to a D&S newsletter, a member invites a non-member to visit the Site, a non-member engages in a transaction, or a member sends a gift card code to a non-member, or a non-member makes a  purchase through one of the Services. Non-member information is used only for the purposes disclosed when it was submitted to D&S or to facilitate action authorized by the non-member. A non-member can contact D&S through the Contact Us page of the Site if they do not want D&S to retain their information.

MESSAGES FROM DUNCAN & STONE
On occasion, Duncan & Stone may need to contact you. Primarily, these messages are delivered by email or by push notifications, and every account is required to keep a valid email address on file to receive messages. D&S may need to contact you by telephone to provide member support or for transaction-related purposes if you give us permission to call you. Additionally, and with your consent, D&S may send you an SMS (or similar) message or physical mail in order to provide you with customer support or to provide you with information about products and features that you may find of interest. You may update your contact preferences in your account settings.
Some messages from D&S  are service-related and necessary for members and Guest Checkout users. You agree that D&S can send you non-marketing emails or messages, such as those related to transactions, your account, security, or product changes. Examples of service-related messages include an email address confirmation/welcome email when you register your account, notification of an order, service availability, modification of key features or functions, and correspondence with Duncan & Stone's support team.

COOKIES AND SIMILAR TECHNOLOGIES
We use cookies, pixel tags, and/or other similar technologies to collect visitor information.
Cookies, for example, are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser. They make it possible for us to store the contents of your shopping cart until you are ready to check out, recognize your browser when you visit and provide you with information about products that interest you. By doing this, we can personalize your return visits and save you time during checkout. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on the Site.

USE OF INFORMATION
We use your information for the following general purposes: to fulfill your requests for products and services, administrative purposes, to improve our services, to contact you, and for internal business purposes. We use third party information you provide to us solely to provide services you specifically request.
For example, when you add additional authors to a journal, you send an email invitation to your selected authors which allows them to view and add entries to a journal. This email invitation contains a link created specifically for your journal. The email also may include information about special promotional offers from our Site.
If you use one of our referral programs to refer our Site to your friends and family, we will use their email addresses to send your invitation.
Please be assured that we do not use the email addresses that you enter through email invitations to send any type of direct marketing to your friends and family. (Of course, if a friend or family member signs up with our Site or we receive their email address from another unrelated source, we may communicate with them in accordance with this Privacy Policy.)
Your accounts may contain a journal where you can store birthdays, anniversaries, and other key dates and details about friends and family. This information is highly confidential and will not be shared with any third parties.
As we continue to develop our business, we may undergo a business transition such as acquiring another company, merging with an existing company, or selling all or a portion of our assets. In such transitions, customer information is typically one of the business assets that is transferred or acquired by a third party. If D&S intends to transfer information about you, D&S will notify you by email or by putting a prominent notice on the Site and the App, and you will be afforded an opportunity to opt out before information about you becomes subject to a different privacy policy.
Duncan & Stone may release your personal information to a third party in the following limited circumstances: in response to lawful requests by public authorities, including to meet legitimate national security or law enforcement requirements; to protect, establish, or exercise our legal rights or defend against legal claims, including to collect a debt; to comply with a subpoena, court order, legal process, or other legal requirement; or when we believe in good faith that such disclosure is necessary to comply with the law, prevent imminent physical harm or financial loss, or investigate, prevent, or take action regarding illegal activities, suspected fraud, threats to our property, or violations of D&S Terms of Use.
If D&S receives a lawful, verified request for a member’s records or information in one of the limited circumstances described in the previous paragraph, D&S may disclose personal information, which may include, but may not be limited to, a member’s name, address, phone number, email address, and company name.

ACCESS TO YOUR ACCOUNT INFORMATION AND PREFERENCES
You have the right and ability to edit your member account information on our Site at any time. You can opt in or out of receiving future communications from us about special offers and new product information, you can unsubscribe by following instructions contained in the messages you receive, or you can change your marketing preferences by contacting us through the Contact Us page of our Site. We do reserve the right to send you certain communications relating to the services we provide, such as service announcements and administrative messages. We do not offer you the opportunity to opt-out of receiving those communications.
CONFIDENTIALITY AND SECURITY
The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and after it is received. Your account information is protected by a password and a passcode for the app. It is important that you protect against unauthorized access to your account and information by choosing your password carefully and by keeping your password and computer secure, such as by signing out after using the Services.
Duncan & Stone follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and after it is received. Unfortunately, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

CLASS ACTION WAIVER
ANY DISPUTE RESOLUTION PROCEEDINGS, WHETHER IN ARBITRATION OR COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS OR REPRESENTATIVE ACTION OR AS A NAMED OR UNNAMED MEMBER IN A CLASS, CONSOLIDATED, REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL LEGAL ACTION. YOUR ACCESS AND CONTINUED USE OF OUR SITE SIGNIFIES YOUR EXPLICIT CONSENT TO THIS WAIVER.
FORUM
QUESTIONS AND SUGGESTIONS
If you have questions about this Privacy Policy, you can contact us through the Contact Us page of our Site.
UPDATES TO PRIVACY POLICY
We may modify this Privacy Policy from time to time by posting updates on this page. Please check back periodically to view any updates.