Free shipping on orders over $49!

FAQ's

Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.

Does Duncan & Stone offer Free Shipping?

Absolutely we do! We offer free shipping on all orders in the US over $49. We also occasionally offer free shipping during the holidays, so be on the lookout for that.

How long does it take to ship an order?

FAST. We process and ship orders within1 - 2 days. Our goal is to deliver your order as quickly, affordably and safely as possible.

How much does shipping cost?

Standard shipping is $7.50, or you can upgrade to expedited shipping which costs $11.

But all orders over $49 ship for free!

How do I enter a discount code?

You can enter your discount code in the "Discount Code" section located on the purchase page.

Who do I contact if I have a question?

Reach out to our team directly at support@duncanandstone.com and we would be happy to help!

Do you ship internationally?
  • Yes we do! We currently ship to Canada, UK and Australia.
  • Enter your International address and the carrier rates will pull up.

Unfortunately there isn't much we can do about the high cost of international shipping. We're working on this as a small business!

Can I sign up for your newsletter and receive great content about Duncan & Stone?

I am glad you asked! Yes, just enter your email below, and you’ll be added to our subscription list. You’ll be sent updates, exclusive offers, and much more.

How long will it take to receive my order?

You will receive an email that contains tracking information once your item(s) have been shipped. Once shipped out, most domestic orders take anywhere from 3 to 8 business days to arrive depending on the carrier used and the efficiency of the carrier. If you utilize our express shipping, you will receive the order in 2 days. However, sometimes backorders do occur which can delay the process. Our goal is always to ship it out to you as soon as possible.

Do you offer refunds?
  1. Products can be returned for a refund no later than 30 days after purchase.
  2. Products returned after 30 days are eligible for a store credit for the value it was purchased. Products returned and refunds are subject to a 10% restocking fee.
  3. Customers must bear the cost of shipping returned products.
  4. Shipping and handling cannot be refunded for returned goods.
  5. Product must not be opened or a refund may not be issued.
Is it safe to enter my credit card information on your site?

All of your information is protected by SSL, meaning that your information is encrypted and can't be stolen when it's sent across the internet. It's the same type of encryption used by banks. We work with one of the leading global payment providers – PayPal. PayPal is Level 1 PCI certified (the highest level attainable), and uses the most up-to-date SSL and encryption security techniques to ensure all payments flowing through their platform are protected.

Do you offer customization for your items?

Unfortunately, no. All of our items are pre-printed and cannot be customized.

How do I become a wholesaler of Duncan & Stone?

Email us at support@duncanandstone.com -or- check out the wholesale information on our website here.

What is the difference in your parenthood products?

For our parenthood line:

Dear Baby is a weekly prayer journal to use while you are pregnant. Each week covers how your baby is growing and how you can pray for them that week.

Our Pregnancy Journal documents your pregnancy journey with space for weekly photos, monthly updates, and trimester overviews. It has more prompts and details than Dear Baby, but it has no religious content.

Baby’s First Year would be similar to a classic baby book. It starts with an in-depth look at pregnancy and birth details, then tracks baby’s growth, milestones, and favorite memories from the first year of their life.

Our Childhood Memory Book is what we refer to as our snapshot journal. It has space to give the highlights from pregnancy and birth, and then the highlights of each year until they're 18. It takes about an hour to fill out the six pages for each year, and by 18 you'll have a childhood time capsule to keep forever.

Dear Son and Dear Daughter are also snapshot journals from birth to 18, but they are religious journals that include Bible verses and prayer prompts for each year of your child’s life (Baby’s First Year and Childhood Memory Book have no religious references).

Is the Legacy Journal for one person?

Each journal is meant to hold one person’s life story, so I always recommend buying one per person so you don't have to cut their answers short.

That being said, each question has its own page, so if they kept their answers short you could possibly squeeze two people’s answers per question.

How many pages does this journal have?

It depends! Our journals vary in size and page count. Most are around 80 - 100 pages.

What kind of paper do you use in your products?

We use 140gsm acid free, archival quality paper.

How do I cancel an order?

If we haven't shipped out your order yet we can cancel your order. Just email us at support@duncanandstone.com and include your order number.

I placed an order but I need to change my shipping address.

If we haven't shipped out your order yet we can update your shipping address. Just email us at support@duncanandstone.com with your order number and the updated shipping address.

Are your journals religious?

We offer three prayer journals: Dear Baby, Dear Son, and Dear Daughter. The rest of our journals have no religious references.

Didn’t find your answer?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).