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FAQs

Please read our FAQs page to find out more.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

You will receive an email that contains tracking information once your item(s) have been shipped. Once shipped out, most domestic orders take anywhere from 3 to 8 business days to arrive depending on the carrier used and the efficiency of the carrier. If you utilize our express shipping, you will receive the order in 2 days. However, sometimes backorders do occur which can delay the process. Our goal is always to ship it out to you as soon as possible.

DO YOU OFFER REFUNDS?
  1. Products can be returned for a refund no later than 30 days after purchase.
  2. Products returned after 30 days are eligible for a store credit for the value it was purchased. Products returned and refunds are subject to a 10% restocking fee.
  3. Customers must bear the cost of shipping returned products.
  4. Shipping and handling cannot be refunded for returned goods.
  5. Product must not be opened or a refund may not be issued.
DO YOU OFFER CUSTOMIZATION FOR YOUR ITEMS?

Unfortunately, no. All of our items are pre-printed and cannot be customized.

DO YOU SHIP INTERNATIONALLY?
  • Yes we do! We currently ship to Canada, UK and Australia.
  • Enter your International address and the carrier rates will pull up.
  • Unfortunately there isn't much we can do about the high cost of international shipping. We're working on this as a small business!
HOW DO I BECOME A WHOLESALER OF DUNCAN & STONE?

Email us at support@duncanandstone.com -or- check out the wholesale information on our website here.

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Overall rating: 5.0 / 5 from 67 reviews.

AI Generated Review Summary

This grief journal in teal is highly appreciated for its thoughtful design, aiding in grief processing and memory keeping. Customers praise its beautiful prompts, great quality, and fast shipping. The gift aspect is also highlighted as perfect and thoughtful.

Summary topics

  • Gift Quality: 20%
  • Journal Prompts: 8%
  • Product Quality: 29%
  • Mother's Appreciation: 12%
  • Shipping Speed: 15%

Review topics: [].

Review highlights

  • "Great quality and fast shipping!"Mary H.
  • "High quality, fast shipping; looking forwa..."Chelsea H.
  • "High quality, fast shipping; looking forward to using."Chelsea H.

Reviews

Beautiful, thoughtful gift

"Received this from a friend a week or two after the death of my parents, who died six days apart. It was JUST what I needed to capture these sacred days of grieving, remembering, loving. Just a really thoughtful way to support someone (especially people who love to write) through a significant loss."

Shelly R. (5/5)

"My coworker just lost her father, I thought of her when I saw this. Although I was hesitant to get this for her I'm glad I did because she was so grateful for it."

Ashlee (5/5)

My coworker just lost her

"My coworker just lost her father, I thought of her when I saw this. Although I was hesitant to get this for her I'm glad I did because she was so grateful for it."

Ashlee M. (5/5)

Very impressed with this shop! My package...

"Very impressed with this shop! My package was shipped out just a few hours after placing my order, it also arrived promptly and with excellent packaging! Highly recommend! Excited to gift this journal for Christmas and likely to buy a couple more! Thank you!"

Brandy K. (5/5)

Very impressed with this shop! My package...

"Very impressed with this shop! My package was shipped out just a few hours after placing my order, it also arrived promptly and with excellent packaging! Highly recommend! Excited to gift this journal for Christmas and likely to buy a couple more! Thank you!"

Brandy K. (5/5)

This is so beautiful. I bought this as a C...

"This is so beautiful. I bought this as a Christmas gift for someone who has recently lost both her siblings in the same year. As someone who lost my dad at an early age, I understand grief deeply and this book was perfect. Whether you're looking for yourself or as a gift for someone I highly recommend it."

Katie S. (5/5)

This is so beautiful. I bought this as a C...

"This is so beautiful. I bought this as a Christmas gift for someone who has recently lost both her siblings in the same year. As someone who lost my dad at an early age, I understand grief deeply and this book was perfect. Whether you're looking for yourself or as a gift for someone I highly recommend it."

Katie S. (5/5)

The seller was so sweet and willing to add...

"The seller was so sweet and willing to add our gift note into the package. We mailed this as a gift to a friend whose mother just passed and she is in love with it!"

Lauren A. (5/5)

The seller was so sweet and willing to add...

"The seller was so sweet and willing to add our gift note into the package. We mailed this as a gift to a friend whose mother just passed and she is in love with it!"

Lauren A. (5/5)

Bought this as a gift for my aunt as she's...

"Bought this as a gift for my aunt as she's been struggling with the passing of a loved one. I can't wait to see her open it on Christmas and interact with her grief journal in her own manner."

Daniel'la K. (5/5)

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