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FAQs

Please read our FAQs page to find out more.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

You will receive an email that contains tracking information once your item(s) have been shipped. Once shipped out, most domestic orders take anywhere from 3 to 8 business days to arrive depending on the carrier used and the efficiency of the carrier. If you utilize our express shipping, you will receive the order in 2 days. However, sometimes backorders do occur which can delay the process. Our goal is always to ship it out to you as soon as possible.

DO YOU OFFER REFUNDS?
  1. Products can be returned for a refund no later than 30 days after purchase.
  2. Products returned after 30 days are eligible for a store credit for the value it was purchased. Products returned and refunds are subject to a 10% restocking fee.
  3. Customers must bear the cost of shipping returned products.
  4. Shipping and handling cannot be refunded for returned goods.
  5. Product must not be opened or a refund may not be issued.
DO YOU OFFER CUSTOMIZATION FOR YOUR ITEMS?

Unfortunately, no. All of our items are pre-printed and cannot be customized.

DO YOU SHIP INTERNATIONALLY?
  • Yes we do! We currently ship to Canada, UK and Australia.
  • Enter your International address and the carrier rates will pull up.
  • Unfortunately there isn't much we can do about the high cost of international shipping. We're working on this as a small business!
HOW DO I BECOME A WHOLESALER OF DUNCAN & STONE?

Email us at support@duncanandstone.com -or- check out the wholesale information on our website here.

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Overall rating: 4.9671054 / 5 from 304 reviews.

AI Generated Review Summary

This childhood keepsake book and prayer journal is highly regarded for its beautiful design, ease of use, and high quality. It serves as a meaningful keepsake and a perfect gift, capturing cherished memories and school photos. Customers appreciate the quick and efficient customer service and shipping.

Summary topics

  • Keepsake Value: 12%
  • Gift Appeal: 16%
  • Product Design: 5%
  • Journal Prompts: 4%
  • Customer Service Experience: 6%

Review topics: [].

Review highlights

  • "They shipped me the correct item right away and were awesome to deal with."Angela H.
  • "Super fast shipping and great quality"Goldner
  • "so cute and great quality."Karen M.

Reviews

"The product is wonderful, perfect size for cards from family with space to write details. The company is great too. UPS damaged my original package and when they reshipped the replacement they sent it in even more protection. I'm really thankful and will be ordering more!"

Christine (5/5)

Never received

"Says it was delivered in a whole different state"

Megan T. (1/5)

"Beautiful book. I can’t wait to fill it out"

Krystina (5/5)

"Loveeeee these books! Best purchase"

Cassandra (5/5)

Loveeeee these books! Best purchase

"Loveeeee these books! Best purchase"

Cassandra L. (5/5)

Terrible, untrue to color

"Beautiful book inside but so so disappointed in the color. It is not true to the advertised photo and is more of an orange peach than a pink. Sad since it’s a baby book meant for a girl."

Christen (3/5)

Perfect to pass down on graduation day

"I love over seas in an APO address and assumed they'd take a long time to arrive. They did not, they arrived in a timely manner. Upon receiving them they felt firm and in good condition. I inspected and flipped through the pages, and all the verses written down were just perfect. I can't wait to fill it out and pass it down once my 2 littles are grown."

Kirashlee R. (5/5)

"I am so excited to use this for my daughter. The journal is absolutely beautiful inside and out. I look forward to ordering again from this company. I highly recommend this journal."

Jennifer (5/5)

I love this!! It’s been

"I love this!! It’s been so great to fill out as my kiddo gets older."

Rosa H. (5/5)

I am so excited to

"I am so excited to use this for my daughter. The journal is absolutely beautiful inside and out. I look forward to ordering again from this company. I highly recommend this journal."

Jennifer B. (5/5)

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