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FAQs

Please read our FAQs page to find out more.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

You will receive an email that contains tracking information once your item(s) have been shipped. Once shipped out, most domestic orders take anywhere from 3 to 8 business days to arrive depending on the carrier used and the efficiency of the carrier. If you utilize our express shipping, you will receive the order in 2 days. However, sometimes backorders do occur which can delay the process. Our goal is always to ship it out to you as soon as possible.

DO YOU OFFER REFUNDS?
  1. Products can be returned for a refund no later than 30 days after purchase.
  2. Products returned after 30 days are eligible for a store credit for the value it was purchased. Products returned and refunds are subject to a 10% restocking fee.
  3. Customers must bear the cost of shipping returned products.
  4. Shipping and handling cannot be refunded for returned goods.
  5. Product must not be opened or a refund may not be issued.
DO YOU OFFER CUSTOMIZATION FOR YOUR ITEMS?

Unfortunately, no. All of our items are pre-printed and cannot be customized.

DO YOU SHIP INTERNATIONALLY?
  • Yes we do! We currently ship to Canada, UK and Australia.
  • Enter your International address and the carrier rates will pull up.
  • Unfortunately there isn't much we can do about the high cost of international shipping. We're working on this as a small business!
HOW DO I BECOME A WHOLESALER OF DUNCAN & STONE?

Email us at support@duncanandstone.com -or- check out the wholesale information on our website here.

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Overall rating: 4.9411764 / 5 from 204 reviews.

AI Generated Review Summary

The Anniversary Journal by Duncan & Stone is highly recommended for capturing marriage memories. Customers appreciate its high quality, fast shipping, and suitability as a keepsake for weddings and anniversaries. It is also praised as a great gift idea.

Summary topics

  • Product Quality: 10%
  • Gift Suitability: 25%
  • Shipping Speed: 14%
  • Keepsake Value: 4%
  • Gift Idea Appeal: 4%

Review topics: [].

Review highlights

  • "High quality product and quick shipping"Stephen S.
  • "Fast shipping and amazing customer service!"David C.
  • "Excellent product and responsive customer service experience!"Olga S.

Reviews

Great for an Anniversary Trip

"What a perfect surprise to bring on our anniversary trip this year. I know we'll have a great time remembering previous years together."

Darrell (5/5)

Perfect Wedding Gift

"I found this journal as a gift for my nephew for his wedding. I was so excited when I received it. It was beautiful and I was so excited to gift it to him and his wife. I hope that they enjoy sharing memories and building their relationship every year."

Laurel (5/5)

This journal is stunning! I

"This journal is stunning! I purchased it as a gift for my bestie who recently got married. The quality is fantastic!And this item will def. be something I purchase again!!"

Melanie N. (5/5)

LOVE this! So cute and

"LOVE this! So cute and such a good gift for my sister in law on her wedding."

Arianna C. (5/5)

I so badly wanted to

"I so badly wanted to get this for our first year anniversary, but money was tight. So once our two year anniversary rolled around, I knew exactly what I wanted to get for the both of us. I can’t tell you how excited I am for year 10, 20, and 30 when we can look back on our early years and eventually early “decades” of marriage. Thank you, Duncan & Stone, for creating such a beautiful way of documenting the memories."

Caroline B. (5/5)

A beautiful book and arrived

"A beautiful book and arrived from the US in a very timely manner"

Jessica F. (5/5)

Excellent product and responsive customer

"Excellent product and responsive customer service experience!"

Olga S. (5/5)

Excellent legacy product and customer

"Excellent legacy product and customer service experience!"

Olga S. (5/5)

Specific to Straight Couples

"Seems like a decent quality book, but I was disappointed to find that it was very specifically gendered. "His memories" and "her memories" are spelled out very clearly, making it unusable for a couple who is not straight. The photos should show enough of the book that you could understand that before purchasing, but they do not. Sadly, I will be returning and purchasing a similar book from elsewhere."

Taylor F. (2/5)

Beautiful book but only for heterosexual couples

"This book is BEAUTIFUL. I did lots of research on different anniversary journals and this one was by far the most elegant and had the best content. However, I was purchasing this book for a lesbian women couple getting married and the captions inside the book include lots of heterosexual gendered language like "Her first impression of him...", "His first impression of her...". It's a small detail, but it's a big deal to couples who are not a man and a woman. I was really sad to have to return this book, but it would have been rude and inconsiderate to give this book with that language to the couple. I needed the language to be more inclusive."

Katia K. (3/5)

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