Shipping & Returns

SHIPPING INFORMATION
USA
Our domestic orders are shipped via USPS. Below is what you can expect for delivery timelines.
 
USPS GROUND: Allow 1-3 business day for processing and 3–5 business days for journals to arrive.
PRIORITY MAIL: Allow 1-3 business day for processing and 2–3 business days for journals to arrive.
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*NOTE - During the Holidays and big sales, processing and delivery times can be delayed.
International

 Our international orders are shipped via DHL. Allow 2-3 business days for processing and 7-16 business days for journals to arrive.

*NOTE - During the Holidays, delivery times can be delayed.

**You may also be charged custom fees for delivery in your country—this is your country's sales tax. We cannot mark purchases as gifts and are not responsible for any additional shipping charges.

 

RETURN INFORMATION
 Returns
Returns must be mailed within 15 days of purchase to receive a full refund.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original or similar packaging to ensure it doesn’t get damaged in transit. We cannot exchange or refund an item that is not received in perfect condition.

Original shipping charges will not be refunded and return shipping charges will be deducted from your return amount.

If your order arrives damaged in transit, please contact us within 7 days of the order being received so that we can investigate the situation and action for you. 

To start a return, please email stephanie@duncanandstone.com.

 

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